Why does SFX sometimes give more than one full text link?
Electronic journal titles are often available via more than one source, and all subscribed sources will be listed. The date ranges of available content may vary between different sources.
Why doesn’t SFX provide a link to the full text?
No full text links will appear if Queen Mary does not subscribe to the e-journal title, or, in the case of an SFX menu for a specific article, if Queen Mary does not subscribe to the year / volume in which the article appears.
If no full text is available online, use the service options to locate a print copy in a Queen Mary library, or via another library using Copac, a union library catalogue incorporating the holdings of many major UK and Irish academic and national libraries.
I clicked on a full text link but only got to the journal’s homepage. Why?
Some e-journal providers do not allow article level linking via SFX, and only allow linking to either the table of contents or homepage.
Why doesn’t anything happen when I click on the SFX link?
Are you using a browser which disables pop-ups? This will prevent SFX from functioning.
Why doesn’t SFX recommend other articles every time?
It only works if you are looking for a journal article and as SFX needs time to build up recommendations it is less likely to suggest other readings for articles which have only recently been published.
Why does SFX only download the first author for some articles?
Some sources, such as Web of Science, only send SFX the first author even if there is more than one. You should always check the results of the download to ensure the bibliographic record is complete.
How do I report problems with SFX?
You can report problems and provide feedback via the ‘Problems? Comments?’ SFX menu link. Alternatively, [[node/44|contact]] us to report any problems accessing e-journals or using SFX.