How and where to get help
Your primary, and quickest means of contacting us for the time being will be email.
For general enquiries: firstname.lastname@example.org
If you need help finding resources for learning and research:
- For Humanities & Social Sciences subjects email: email@example.com
- For Science & Engineering subjects email: firstname.lastname@example.org
- For Medicine & Dentistry subjects email: library-SMD@qmul.ac.uk
For help with accessing e-resources and getting help with off-campus access: email@example.com
For questions or advice on anything study-related including: assignments and exam preparation, referencing and academic integrity, time management, dissertation writing and planning, using feedback, the Academic Skills team are offering Live Chat during Virtual Office Hours, 09:00-13:00, Monday to Thursday.
For advice to students on writing and revising for remote exams among other academic skills, the One-to-One tutorial service is now operating remotely via Skype and telephone.
For 14 helpful tips for succeeding in studying online at home [DOC 32KB], click on the DOC link to download a copy.
Academic Skills has also put together a series of self-access resources about revision and remote studying on Padlet.
Getting help with research reporting and REF: firstname.lastname@example.org
For enquiries on our archives and special collections: email@example.com
Loans, renewals and holds
All items already on loan have been extended to at least the 17th August. We will continue to extend loans for as long as necessary until the library reopens.
All fines have been waived as of 16th March, and no further fines will be incurred during the closure period.
Holds (reservations) have ceased as of Wednesday 18th March. See information on access to resources (books) below for further information on alternative ways to access resources during the closure period.
As of 3rd April, in response to the latest health and safety advice, the book drop service is suspended until further notice. If you have items on loan, please hold onto them and do not attempt to return them. Arrangements for returning books will be released in due course.
Access to resources and support in using them
The best way to access online resources is via Queen Mary Library Services' Library Discovery regardless of geographic location.
Below are a few short videos to show you what to do:
Journal articles https://media.qmplus.qmul.ac.uk/media/t/1_0lgaz71k
You can find more information on how to access e-resources, including journals, books and databases off-campus from: https://www.library.qmul.ac.uk/using-the-library/e-resources-news-and-help/
A detailed list of e-resources made freely available by the publishers can be found here https://www.library.qmul.ac.uk/using-the-library/e-resources-news-and-help/covid-19-resources-made-available-by-publishers/
Check out the Library’s Subject Guides for subject-based selections of online resources such as databases, useful websites and more: https://www.library.qmul.ac.uk/subject-guides/
For information on how to find, use and reference information well, have a look at the ‘Library’s Find it, Use it, Reference it’ module on QMPlus: https://qmplus.qmul.ac.uk/course/view.php?id=6819
Print books will be inaccessible for the duration of the closure period. Where a book is either on our shelves, or already on loan:
- Check to see if we have an electronic copy available (many text books and research texts are available in both print and electronic versions)
- If there is no electronic copy at the moment, complete a More Books Request via the form here: https://www.library.qmul.ac.uk/forms/more-books-at-your-request and we will endeavour to obtain access to a copy electronically
Inter-library loans and Document Supply
We will not be processing any new inter-lending requests for physical items from the 18th March 2020, requests for digitised items (such as articles and chapters) will be processed as usual
- All the lending institutions have agreed to extend due dates on items already on loan
- If you have an Inter-Library Loan item, please take care of it until Queen Mary Libraries reopen and then you can return it
For those who usually use the Endnote desktop application, in order to access your Endnote desktop library remotely, you may need to sync your Endnote desktop library with Endnote Web if you have not done this already. Unfortunately, syncing can only be done from a QMUL networked computer. For help with reference management software (such as Endnote), get in contact with the Library’s Teaching & Learning Support Team. Contact details can be found via the Library’s Subject Guides: https://www.library.qmul.ac.uk/subject-guides/
Support for research and preparation for REF
Library Research Support will continue to operate on a business as usual basis with a few adjustments; this includes:
- Moving to online tutorials for new members of staff in using Elements to manage research reporting
- Reviewing and responding to queries in relation to open access publishing
- Reviewing and approving open access publishing expenditure from UKRI and other funder block grants
- Advising on the self-deposit of research datasets, doctoral theses, and other original research outputs
Researchers released to clinical support roles
Where researchers have been released from academic research to support clinical roles, Library Services staff will deposit manuscripts on your behalf, if you email them to firstname.lastname@example.org. We will also be noting exceptions for the purposes of REF where this cannot be done on the usual deposit deadline.
Archives and Special Collections
We will continue to operate an enquiry service to answer questions about our holdings; where records have been digitised already, we will provide these free of usual reprographic charges. We will not be able to book in appointments, fulfil reprographics requests for undigitised material or answer any enquiries that would need checking of physical records for the time being. All outstanding enquiries will be answered within 5 working days of our return to normal services.
In the mean time you can use our online services https://www.library.qmul.ac.uk/archives/ to access some of our digitised images as well as a catalogue of our holdings. You can also continue to enjoy our Archives and Special Collections through our Instagram which will continue to be updated during the closure https://www.instagram.com/qmarchives/.
Library Services staff are actively working on ways to open study spaces safely. It is not currently anticipated that Library-managed spaces will be open before the end of the academic year.
Further details will be provided in due course.
Senate House Library is offering University of London Students (including Queen Mary students) remote electronic registration whilst Senate House Library is physically closed due to Covid-19.
This means Queen Mary students can register with Senate House Library and gain access to their e-resources without the usual requirement to visit the library to complete registration. Details here: